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Soft Intelligence Summer Holiday Hours

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May:

Memorial Day: Monday 31st

*Emergency support will be offered

July:

Independence Day: Monday 5th

*Emergency support will be offered.

September:

Labor Day: Monday 6th

*Emergency support will be offered.


Emergency Only Holiday Support Hours

Holiday support hours are 9:00 am – 6:00 pm EST

 Please be aware that a support emergency is defined as the inability to complete sales transactions. Before calling we recommend checking your internet connection. Credit card authorizations require internet access. Emergency support will be available to all clients with a valid paid support agreement on file with Soft Intelligence.

*Reminder for anyone who uses POS Offline, please check that your Offline is ready for an emergency. You will need to complete a sales transaction in Offline mode. After 30 minutes please check your regular online CounterPoint Ticket Edit List for the transaction. If you can see the transaction your data is successfully being sent and received.