NCR CounterPoint

NCR CounterPoint Retail Management and POS Software is a graphical, feature-packed system suitable for businesses of all sizes from small single-store operations to large businesses that need to manage, consolidate, and distribute information across hundreds of locations. NCR CounterPoint (NCR CP)  is built on Microsoft SQL which gives you complete data access and control.  NCR CP has the ability to generate countless reports and forms electronically, allowing you to reduce costs and move toward a paperless environment. NCR CP has all the features you need to operate your business and allows you to configure nearly every aspect of the system.

Point of Sale

Ticket Entry provides fully integrated cash register functions on a computer workstation. It also gives you a full complement of management controls and reports to help you operate your business profitably and securely. Ticket Entry works well in a variety of retail, wholesale and mail-order environments.

Inventory Management

Inventory is the backbone of CounterPoint. It is the means by which all items are identified, priced, and tracked. Inventory is designed to help you maintain optimum inventory levels, control inventory costs, and track merchandise movement. It provides the tools necessary to track and adjust inventory turns and increase overall profit percent and gross margin.

Customer Loyalty

CounterPoint includes customer relationship management tools that give you details of every customer, including detailed sales history, loyalty features, and more.


Automated Purchasing

Automated Purchasing provides retailers the tools to control every aspect of purchasing and receiving. Built-in tools monitor inventory levels, forecast replenishment requirements, and allow for customer-specific orders.

Order Management

CounterPoint’s Order Management is designed to meet the needs of retailers who process orders from a website, mail order, or customer special orders. Order Management supports everything from entering orders and associated shipping information to order fulfillment features such as picking tickets to help retrieve the merchandise to be shipped, and batch printing of invoices.

NCR Retail Applications

NCR Secure Pay

Secure Pay is NCR’s credit card processing application that has your back covered with multiple layers of security. All credit card data is encrypted throughout the process creating peace of mind for you and your customers. With NCR Secure Pay credit card payments are processed in a PCI-DSS compliant manner outside of your local system through the NCR Secure Pay host. Point-to-point encryption is also used to reduce the likelihood of a security breech when the data is being transmitted to the host server.  Rather than holding card data locally in your store a token version of the credit card information is held locally. This allows you to access the transactions while keeping all credit card information encrypted and secure.

Smart Alerts

Have texts or emails sent directly to your phone with NCR’s SmartAlert retail application. Know what is happening in real time at all of your retail locations with this easily customized app. Set up alerts to monitor store operations such as low inventory, cash on hand notifications, and notification that no one has clocked in. Receive sales figures at the end of work days to track and monitor all of your store operations and keep your stores operating efficiently. Track your clerks activity to know when the store has been opened, when someone has logged into the system, if a high number of orders are pending, and if a large sale is rung up or refunded. Prevent fraud with alerts about large price overrides, multiple “no sale” transactions, returns outside of operating hours, large discounts, and more.  SmartAlerts lets you be everywhere at once!


Move freely around your store, process sales at trade shows, move lines along quicker, and connect with your customers with NCR CounterPoint Mobile (CP mobile). Step away from the POS terminal and help your customers where they need you with any current iOS device (iPhone, iPad, and iPod). CP Mobile gives you the power to manage your inventory easily and conveniently from the palm of your hand. Know instantly how much of an item you have in stock at all of your locations, check the price quickly for your customer, and move inventory from location to location. One of the most important functions of CP  Mobile is it’s POS capabilities which allows you to complete a sale from start to finish wherever you have an internet connection. Scan or hand key in items, take credit card payment (cash and A/R capable as well), print or email receipts, process returns, make orders for customers, and apply discounts on all iOS devices. Connect with your customers on a more personal level by helping them where they are, while still having access to their customer record.

Customer Connect

NCR Customer Connect (CC) is a fully integrated email marketing system that helps you send targeted emails to customers based on their history with your business. CC  pulls its data directly from your CounterPoint POS system giving it access to purchasing history, loyalty point information, opt-in date, and more. Segmented lists are automatically created and pulled from your CP system allowing you to send highly targeted and personalized emails to your customers. This allows you to set up recurring emails that target customers who regularly purchase specific items from you (i.e. running spikes, dog food, etc.) and send them reminders or related emails about those items. With Customer Connect it is easy to get your customers the information that matters to them and reduce the amount of “spam” emails they receive from you. The database also scans the emails and flags duplicates, invalid emails, or customers who have opted out to assure your are only sending emails to actual customers. This cuts down on your cost by making sure your monthly subscription fee is based on accurate information. All of this functionality and more is included in your subscription!

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